Privacy Policy

a. Personal Information

When you register or use our platform, we may collect the following information:

—Full name and contact information (email, phone number)

—Company name, job title, and business address

—Billing and payment information

—Account credentials and authentication preferences

—Profile photo and digital signature

b. Automatically Collected Information

—IP address, browser type, and operating system

—Geolocation data (when permitted)

—Usage patterns and platform interaction data

—Device information and identifiers

We use the information we collect for the following purposes:

Due to the nature of our maritime services, we collect and process industry-specific data including:

—▸ Vessel Information: Name, IMO number, vessel type, tonnage, year built, and registration data

—▸ Port Data: Arrival and departure ports, berthing schedules, and supply requirements

—▸ Trade Routes: Sailing itineraries, operational zones, and schedules

—▸ Supply Records: Order history, quotations, invoices, and delivery reports

—▸ Compliance Data: Safety certificates, operating licenses, and classification documents

—▸ Crew Records: Crew information relevant to supply orders

This data is treated with strict confidentiality and is used solely for providing and improving our services. We adhere to international maritime data protection standards.

We do not sell your personal information to third parties. We may share your data only in the following cases:

Service Partners

We share necessary information with suppliers or ship owners to complete transactions and orders on the platform.

Service Providers

We engage trusted third parties for payment processing, data hosting, usage analytics, and notifications.

Legal Requirements

We may disclose your data when necessary to comply with a court order, government request, or to protect our legal rights.

Maritime Authorities

We may share vessel and port data with competent maritime authorities when required by international maritime regulations.

We use cookies and similar tracking technologies to enhance your experience. These include:

—Essential Cookies: Necessary for platform operation (login, security, preferences)

—Analytics Cookies: Help us understand how you use the platform

—Functional Cookies: Remember your preferences like language and timezone

For more details, please review our Cookie Policy.

We retain your personal data for as long as necessary to provide our services or as required by law:

Account Data

Duration of active account + 3 years after cancellation

Transaction Records

7 years (accounting requirements)

Vessel Data

Duration of use + 5 years

Communication Logs

2 years from last communication

If you are a resident of the European Economic Area, you have the following rights:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete data.

Right to Erasure

You may request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You may request restriction of processing in specific cases.

Right to Data Portability

You may request transfer of your data to another service provider in a structured format.

Right to Object

You may object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us via the email listed below. We will respond to your request within 30 days.

Submit a Data Erasure Request

If you have an account, you can also delete it instantly and erase your personal data from your profile page in any portal, or from the “Delete account” option in the mobile app. Past transaction records are retained only in anonymised form for accounting and legal compliance.

Your Rights Under the UAE PDPL

As a UAE-registered entity (Geomarine Intelligence Solutions FZCO), we comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). If you are a UAE resident, you have equivalent rights to access, rectify, erase, restrict and object to the processing of your data and to withdraw consent, and you may lodge a complaint with the UAE Data Office. Contact our Data Protection Officer: [email protected]

We implement strict technical and organizational security measures to protect your data:

Due to the global nature of the maritime industry, your data may be transferred and processed in different countries. When transferring data outside the EEA, we ensure adequate safeguards such as:

—▸ Standard Contractual Clauses approved by the European Commission

—▸ Adequacy decisions for countries providing sufficient protection

—▸ Binding Corporate Rules for intra-group transfers

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Data Protection Officer: [email protected]

Address: Geomarine Intelligence Solutions FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai Silicon Oasis, Dubai, UAE