Privacy Policy
We are committed to protecting your privacy and securing your data at every step
Last Updated: March 1, 2026
In case of any discrepancy, the English version of this document prevails.
1. Information We Collect
a. Personal Information
When you register or use our platform, we may collect the following information:
- ● Full name and contact information (email, phone number)
- ● Company name, job title, and business address
- ● Billing and payment information
- ● Account credentials and authentication preferences
- ● Profile photo and digital signature
b. Automatically Collected Information
- ● IP address, browser type, and operating system
- ● Geolocation data (when permitted)
- ● Usage patterns and platform interaction data
- ● Device information and identifiers
2. How We Use Your Information
We use the information we collect for the following purposes:
3. Maritime-Specific Data
Due to the nature of our maritime services, we collect and process industry-specific data including:
- ▸ Vessel Information: Name, IMO number, vessel type, tonnage, year built, and registration data
- ▸ Port Data: Arrival and departure ports, berthing schedules, and supply requirements
- ▸ Trade Routes: Sailing itineraries, operational zones, and schedules
- ▸ Supply Records: Order history, quotations, invoices, and delivery reports
- ▸ Compliance Data: Safety certificates, operating licenses, and classification documents
- ▸ Crew Records: Crew information relevant to supply orders
This data is treated with strict confidentiality and is used solely for providing and improving our services. We adhere to international maritime data protection standards.
4. Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your data only in the following cases:
Service Partners
We share necessary information with suppliers or ship owners to complete transactions and orders on the platform.
Service Providers
We engage trusted third parties for payment processing, data hosting, usage analytics, and notifications.
Legal Requirements
We may disclose your data when necessary to comply with a court order, government request, or to protect our legal rights.
Maritime Authorities
We may share vessel and port data with competent maritime authorities when required by international maritime regulations.
6. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law:
Account Data
Duration of active account + 3 years after cancellation
Transaction Records
7 years (accounting requirements)
Vessel Data
Duration of use + 5 years
Communication Logs
2 years from last communication
7. Your Rights Under GDPR
If you are a resident of the European Economic Area, you have the following rights:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete data.
Right to Erasure
You may request deletion of your personal data under certain circumstances.
Right to Restrict Processing
You may request restriction of processing in specific cases.
Right to Data Portability
You may request transfer of your data to another service provider in a structured format.
Right to Object
You may object to processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us via the email listed below. We will respond to your request within 30 days.
If you have an account, you can also delete it instantly and erase your personal data from your profile page in any portal, or from the “Delete account” option in the mobile app. Past transaction records are retained only in anonymised form for accounting and legal compliance.
Your Rights Under the UAE PDPL
As a UAE-registered entity (Geomarine Intelligence Solutions FZCO), we comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). If you are a UAE resident, you have equivalent rights to access, rectify, erase, restrict and object to the processing of your data and to withdraw consent, and you may lodge a complaint with the UAE Data Office. Contact our Data Protection Officer: [email protected]
8. Data Security
We implement strict technical and organizational security measures to protect your data:
9. International Data Transfers
Due to the global nature of the maritime industry, your data may be transferred and processed in different countries. When transferring data outside the EEA, we ensure adequate safeguards such as:
- ▸ Standard Contractual Clauses approved by the European Commission
- ▸ Adequacy decisions for countries providing sufficient protection
- ▸ Binding Corporate Rules for intra-group transfers
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Data Protection Officer: [email protected]
Address: Geomarine - Intelligence Solutions, United Arab Emirates
