Legal · effective June 23, 2026 · v2026-06-23
Refund Policy
How refunds, returns and cancellations are handled for subscriptions, platform fees and brokered orders on Geomarine.
Document record
VERSION V2026-06-23EFFECTIVE JUNE 23, 2026PORTED VERBATIM FROM GEOMARINEHUB.COMENGLISH VERSION PREVAILS
Under counsel review for the new platform — a cutover gate
Geomarine Intelligence Solutions FZCO ("Geomarine") operates a neutral maritime marketplace. The amounts processed through our online payment gateway are Geomarine's own platform charges only — supplier subscriptions, commission/platform-fee invoices and advertising packages. Geomarine does not collect payment for goods: payment for goods is made directly between the buyer and the supplier. This policy explains when Geomarine's charges can be refunded or cancelled, and how goods returns are handled between buyer and supplier.
1. Subscriptions
Cancellation
You may cancel your subscription at any time from your account settings. Your plan stays active until the end of the current billing period; it will not renew afterwards.
Refunds
Subscription fees already paid for the current period are non-refundable, except where required by applicable law. We do not charge for unused time after cancellation because access continues until period end.
Free trial
Where a free trial or free tier is offered, no charge is made until you choose a paid plan, so no refund is required.
2. Commission & Platform-Fee Invoices
Commission and platform-fee invoices relate to transactions introduced or facilitated through the platform.
—If an invoice is paid in error or duplicated, the duplicate/erroneous amount is refunded in full to the original payment method.
—If a completed transaction is reversed by mutual agreement of the parties, the related commission may be refunded in part or in full at Geomarine's reasonable discretion.
—Refunds are issued to the original card/account used for payment.
3. Goods Ordered Through the Marketplace
Before acceptance
An order or quotation can be cancelled at no charge any time before you accept a supplier quote.
After acceptance
Once a quote is accepted, a direct contract exists between the buyer and the supplier. Cancellations, returns and any refund of the goods price are agreed directly between the buyer and the supplier, subject to that supplier's and the port's conditions. Geomarine does not hold the goods payment and therefore does not refund it.
Wrong, damaged or short delivery
If items delivered are incorrect, damaged or short against the confirmed order, raise a dispute from your order page within 7 days. Geomarine will help mediate between you and the supplier; any refund or re-supply of the goods is provided by the supplier.
Force majeure
Port closures, sanctions, weather or other exceptional maritime circumstances are handled case by case.
4. How to Request a Refund & Processing Time
—Email billing@geomarinehub.com from your registered address with the invoice/order reference and the reason.
—Approved refunds are processed to the original payment method.
—Once approved, card refunds are typically initiated within 5–10 business days; the time for funds to appear depends on your bank/card issuer.
—Refunds are made in the original transaction currency; any currency-conversion differences are determined by your card issuer.
Questions about a refund or cancellation?
Email: billing@geomarinehub.com
Phone: +971551189935
Address: Geomarine Intelligence Solutions FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai Silicon Oasis, Dubai, UAE