Frequently Asked Questions

Geomarine - Intelligence Solutions is a leading digital maritime marketplace that connects ship owners with verified marine suppliers worldwide. Our platform streamlines the procurement of spare parts, equipment, provisions, and technical services for vessels of all types and sizes.

Ship owners post their requirements (RFQs), and verified suppliers submit competitive quotes. The platform facilitates the entire process from quotation to order placement, delivery tracking, and payment processing, ensuring a seamless maritime procurement experience.

Geomarine - Intelligence Solutions operates globally with a strong presence in the Middle East, Mediterranean, and major port cities worldwide. Our port coverage spans over 120 countries, supporting vessels trading internationally.

Registration and browsing are completely free. We offer flexible subscription plans for both ship owners and suppliers, with a free tier available to get started. Premium plans unlock advanced features like priority listings, analytics dashboards, and dedicated support.

Simply click "Register" on our website or download our mobile app. Fill in your company details, select your role (Ship Owner or Supplier), and complete the verification process. Account approval typically takes 24-48 hours after document submission.

The platform fully supports English and Arabic with complete bilingual interfaces across web and mobile applications. All communications, documents, and notifications are available in both languages.

Absolutely. We employ bank-grade SSL encryption, two-factor authentication, and comply with international data protection regulations. All sensitive data is encrypted at rest and in transit, and the platform undergoes regular security reviews.

You can reach our support team via the in-platform ticket system, email at [email protected], or WhatsApp. We respond quickly, every day of the week.

Navigate to your dashboard and click "New RFQ." Specify the vessel, port of delivery, required items or services, quantity, delivery timeline, and any special requirements. You can also attach technical specifications, drawings, or reference documents to help suppliers provide accurate quotes.

That depends on the category and port location. Our smart matching algorithm notifies every relevant supplier in your delivery region the moment you post, so you can compare competing quotes side by side as they come in.

Yes, you can register and manage an unlimited number of vessels under your account. Each vessel has its own profile with details like IMO number, type, flag, and procurement history, making it easy to track orders and spending per vessel.

Each supplier profile includes verified credentials, customer ratings and reviews, completed order history, response time metrics, and compliance certificates. You can compare quotes side-by-side on our platform, factoring in price, delivery time, supplier rating, and past performance.

Yes, our platform provides real-time order tracking from confirmation through to delivery. You'll receive automated notifications at every stage including order confirmation, preparation, dispatch, customs clearance, and final delivery to your vessel.

We have a built-in dispute resolution process. You can raise a claim within 48 hours of delivery with photo evidence, and our support team will mediate between you and the supplier to reach a fair resolution, including refunds or replacements when warranted.

Click "Register as Supplier" and provide your company details, trade licenses, product/service categories, port coverage areas, and relevant maritime certifications. Our verification team will review your application and activate your account within 24-48 business hours.

Relevant RFQs are automatically pushed to your dashboard and mobile app based on your product categories and port coverage. Simply review the requirements, prepare your competitive quote with pricing, availability, and delivery timeline, then submit it directly through the platform.

Our commission structure is transparent and competitive. Commission ranges from 2-8% depending on your subscription plan — the Free plan pays the highest rate, while paid plans enjoy reduced commission and additional benefits like more port coverage.

Geomarine is not a payment processor and does not hold, escrow, or release funds. Payment for goods and services is settled directly between the ship owner and the supplier (for example by bank transfer or SWIFT), on the currency and timeline the two parties agree. Geomarine only charges its separate platform commission on the completed transaction.

Yes, premium suppliers can create a full digital storefront with product catalogs, technical specifications, certifications, and pricing. This increases visibility to ship owners and allows them to directly request quotes from your catalog items.

Maintain high ratings by delivering on time, providing accurate quotes, responding quickly to RFQs (within 4 hours is ideal), maintaining product quality, and resolving any issues proactively. Top-rated suppliers receive a "Trusted Supplier" badge and priority visibility.

We offer three tiers: Free (basic access, higher commission rate), Premium (reduced commission, more port coverage, priority support), and Enterprise (lowest commission and the widest coverage). See the Pricing page for current rates per vertical.

Yes, you can change your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle. No penalties or hidden fees for plan changes.

Online card payments are coming soon. During the pre-launch phase, subscription and commission invoices are settled by bank transfer. Payment for goods and services is always settled directly between buyer and supplier, outside the platform.

Better — the Free plan never expires. You can use the platform free of charge for as long as you like and upgrade to a paid plan only when the extra coverage and lower commission make sense for your volume.

Access your billing dashboard under Settings > Billing & Invoices. You can view, download, and print all invoices in PDF format. Invoices include detailed breakdowns of subscription fees, commissions, and any additional services.

If something is not right with a subscription charge, contact our support team — we review billing issues case by case and resolve them fairly, including refunds where warranted.

Suppliers are notified the moment you post, and quotes arrive as they respond. Response time varies by category and port. Marking an RFQ as "Urgent" highlights it to suppliers for faster attention.

Yes, our built-in messaging system allows direct communication with suppliers for price negotiations, delivery terms, and technical clarifications. You can send counter-offers and negotiate until both parties agree on final terms before placing the order.

Once you accept a quote, a purchase order is automatically generated and sent to the supplier. The supplier confirms the order, and you can track progress through stages: Confirmed, In Preparation, Shipped, In Transit, and Delivered. Both parties receive real-time notifications at each stage.

Orders can be cancelled within 2 hours of placement if the supplier has not yet started preparation. After that, cancellation may be subject to restocking fees depending on the order status. Contact our support team for assistance with late cancellations.

Mark your RFQ as "Urgent" to trigger priority notifications to all relevant suppliers. Urgent orders are highlighted with a special badge for faster attention. For critical emergencies, contact our support team via WhatsApp or email for dedicated assistance.

Quotes submitted through the platform are binding for the validity period specified by the supplier (typically 7-14 days). Once accepted and converted to an order, the quoted price and terms are locked in. This ensures transparency and reliability for both parties.

Shippers post their cargo with the origin, destination, and required mode (ocean, air, road, or rail). Verified freight forwarders then submit competitive bids, and you can compare quotes side-by-side on price, transit time, and service before awarding the shipment to the forwarder that best fits your needs.

Yes. Charterers post charter requests describing the cargo, route, and dates, and ship owners bid to win the business. Geomarine acts purely as a neutral broker and earns a small brokerage commission of 1.25% from each side (charterer and owner) only when a charter is actually fixed — there are no fees if no deal is reached.

We offer maritime consultations covering contract review, ship registration, claims handling, and logistics & data analytics. Simply submit your case with the relevant details, and we will connect you with the right specialists and provide a tailored quote for your specific requirements.

Yes. Geomarine offers banner advertising plans that let you reach a focused, high-intent maritime audience of ship owners, suppliers, charterers, and forwarders. Choose a plan that fits your budget and place your brand in front of the right decision-makers across the platform.

First, check your internet connection and try clearing your browser cache. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge. If the issue persists, try our mobile app which is optimized for low-bandwidth connections. Contact support if problems continue.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within minutes. If you don't receive the email, check your spam folder or contact support for manual account recovery with identity verification.

Go to Settings > Security > Two-Factor Authentication. You can set up 2FA using an authenticator app (Google Authenticator or Authy), SMS verification, or email-based OTP. We strongly recommend enabling 2FA for all accounts handling financial transactions.

A single Geomarine - Intelligence Solutions app is coming soon to both iOS (App Store) and Android (Google Play) — one app that adapts to your role (ship owner, supplier, freight shipper or forwarder) once you log in. Meanwhile, the full platform is available right now on the web, with the same features including RFQ management, order tracking, notifications, messaging and document management.

Enterprise plan subscribers get access to our RESTful API so you can connect the platform to your existing systems. Our technical team provides documentation and integration support.

Our web platform supports all modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. The mobile app (coming soon) will require iOS 14+ or Android 8.0+. The platform is fully responsive and already works on desktops, laptops, tablets, and smartphones via the browser.