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FAQ · straight answers
The questions buyers and suppliers actually ask
Answered the way the platform actually works — no more, no less.
Index
01 FOR BUYERS — 4 ANSWERS02 FOR SUPPLIERS — 4 ANSWERS03 PLATFORM — 4 ANSWERS
Every answer describes what is built, not what is planned
01 · For buyers
Buying through the platform
The demand side is free — these answers say exactly where the edges are.
01
Does it really cost nothing to buy through the platform?
Yes. Registration, posting requirements, receiving and comparing bids, awarding, chat and order tracking are free for the demand side, with no commission on anything supplied to you — the platform earns from the supplier who wins the business. The one exception is chartering, which follows the trade’s own practice: a concluded fixture carries 1.25% from each party, and nothing is owed on a negotiation that doesn’t conclude.
02
Who sees my request?
Only verified suppliers activated at your chosen port whose declared categories match your lines — and they see the vessel type, ETA, payment terms and lines, never your company or vessel name. Before you submit, the platform shows exactly how many suppliers will be notified.
03
What if no supplier covers my port yet?
You are told before you submit — never after. The request still goes out, our team is alerted immediately, and we invite suppliers at that port. Nothing disappears silently.
04
How do I know a delivery actually happened?
A supplier cannot mark an order delivered without attaching documentary proof — a photo, delivery note or signed receipt. You confirm receipt to complete the order, and the full status history with actors, timestamps, notes and documents is immutable.
02 · For suppliers
Selling through the platform
What it costs, when commission applies, and why sealed bidding protects the smaller supplier.
01
What does it cost to be on the platform?
Starting is free: one activated port on your primary service — the service you registered with — with real requests and real bids. Additional services need their own plan before they can match. Paid tiers add ports and reduce your commission rate on completed orders; plans are prepaid per term and every figure is on the pricing page, straight from the platform.
02
When do I pay commission?
Only when an order you won is completed. Bidding, losing and browsing cost nothing. The commission invoice and your monthly statement are in your wallet.
03
How is bidding fair to smaller suppliers?
Bids are sealed and the buyer sees them anonymized, priced per standard unit. The incumbent cannot lean on the relationship and nobody can undercut you by reading your quote — the award is decided on the numbers and your track record.
04
What is verification and why is it required?
Company verification — trade licence, ownership, bank details — is reviewed before your first bid reaches a buyer. It is what lets buyers treat every counterparty here as a real, accountable business.
03 · Platform
How the machinery works
Awards, multi-service carts, units and tenancy — the rules the server enforces.
01
What happens after I accept a bid?
Identities are revealed to both sides, a private chat opens, and the order enters a tracked lifecycle: received, preparing, in transit, delivered with proof, completed. Both sides see the identical history; neither can rewrite it.
02
Can one request cover several services?
Yes. A cart holding provisions and bunkers splits automatically at submission into per-service requests under one parent reference — each routed to its own supplier audience, each with its own bidding, award and delivery tracking.
03
Which units are quotes priced in?
Every line carries an explicit unit of measure from the platform’s reference. You can order in the unit you buy in — tonnes, cartons, litres — and the platform converts to one canonical quantity, so all bids are comparable per unit.
04
Is my data visible to other companies?
No. Tenancy is enforced server-side on every resource — requests, bids, orders, chat, documents, invoices — and continuously tested. Bids are structurally invisible to competing suppliers.